SHIPPING POLICIES

  •  Customer has option of collection in our Store/Salon through an arranged appointment.
  • Shipping confirmation and tracking information will be sent via email as soon as your order departs our facilities. 
  • Our Shipping frame is between 7-14 business days, after 48 hours payment processing time. Processing time is subject to change due to unforeseen circumstances.

GENERAL POLICIES

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We will only deliver to the address given when you place the order. You agree that we are not responsible if you have given us the incorrect address for delivery. You would need to cancel any order placed with the incorrect address and re-order with the correct address within one hour of placing your order.

As our website pictures are taken with professional lighting, coloured pre made wigs may not always reflect the same in person. However, we ensure that we use the same consistency and measurements when creating our coloured wigs.

As our main priority is to maintain the quality of our hair, if you request for custom colouring we aim to get the end result as close as possible to your desired colour. 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • wig with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@fhairline.com and send your item to: Dão Street, n.53 R/C, Pandora – Maputo, Mozambique.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: sales@fhairline.com

– Fashion Hair takes pride in ensuring that we maintain a high level of quality control by making sure your luxury remy & virgin hair wigs & extensions are fresh, new and only for you. To ensure that we continue to maintain this high level of service and due to hygiene, we are unable to accept wigs back.

– In the case you change your mind when you receive your wig, you can send it back to us (in the condition it was sent to you in, untampered, unused and unworn) within 14 days of receiving your order (the cost of postage would be your own responsibility). Once we receive the wig, in the condition stated above we will either offer an exchange or create an equivalent store credit which you can later use against our store in the future. 

– In the case you have received a wrong wig, please email contact@fhairline.com within 72 hours of the date you have received your wig. After we have investigated the returned wig and deemed it to be faulty due to manufacturers defect you will be issued with an exchange.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return policy 

We understand that purchasing a wig is a big decision, which is why we make every effort to provide our customers with the best possible service and products. Due to the nature of our business, we regret to inform you that we are unable to accept returns or exchanges on any of our wigs.

We take great care in providing accurate descriptions, images, and measurements for each of our wigs to ensure that our customers receive exactly what they expect. However, if there are any issues with the quality or condition of your wig upon receipt, please contact us within 48 hours of delivery and we will do our best to resolve the issue.

Thank you for your understanding and for choosing your #1 luxury wig salon.

Need help?

Contact us at sales@fhairline.com for questions related to refunds and returns.